Distribution support
Access to Nanolive's marketing material and support documentationIn this page, we not only provide you an easy access to the documents and materials, but more importantly, we would like to locate each document in their most suitable position in the sales and after-sales process. We hope this could provide you more convenience and help you to make the most of our support, and therefore accelerate your local sales.
If you find any necessary information missing on this page or if you have any questions, please contact qifan.zhang@nanolive.ch.
Note: The 3D Cell Explorer in this page’s descriptions refers generally to the whole product line including the 3D Cell Explorer, the 3D Cell Explorer-fluo, and 3D Cell Explorer 96focus.
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Topics overview
- Presentations
- Marketing materials
- References
- Pre-instrument installation
- Instrument installation
- Optional: Accessories installation
- Traveling with your demo 3D Cell Explorer
- Sample preparation
- Image acquisition
- Demo practices
- Optional: Image acquisition with incubation
- Acquisition software
- EVE Analytics
- Digital assays
- Basic maintenance
- Maintenance operations
Sales & Marketing Tools
This section provides you with the tools for your sales and marketing activities.
Sales and Applications Presentations
Please contact Qifan Zhang to receive the below listed presentations at: qifan.zhang@nanolive.ch.
- Sales Presentation: PowerPoint (for Academic and Biotech & Pharma respectively)
Marketing Material Requests Notice
Marketing Material Requests Notice
In case of marketing material requests, such as: special marketing material from Nanolive, approval for your marketing material or modifications on Nanolive’s marketing material, please contact Nanolive at least 7 days in advance. If you need any marketing materials that you find in our channels, please contact Nanolive Marketing team lookinginsidelife@nanolive.ch specifying the subject of the material and where you found it.
General flyers - Nanolive solutions
Marketing Material - eBooks
Marketing Material for 3D Cell Explorer 96focus
Brochure 3D Cell Explorer 96focus
Brochure EVE Analytics – EVE Analytics is Nanolive’s analysis software
3D Cell Explorer 96focus visual (platform and computer screen with cell images in 96-well plates)
Technical specifications (to be shared on a one to one basis – this is a confidential document)
Marketing Material for 3D Cell Explorer-fluo
Marketing Material for 3D Cell Explorer
Marketing Material for EVE Analytics
Marketing Material for LIVE Cytotoxicity Assay
Marketing Material for LIVE T Cell Assay
Marketing Material for Smart Lipid Droplet Assay
References
Find here a sum-up of all the existing publications mentioning Nanolive instruments, reference customers and application notes focused on data analysis with Nanolive’s software.
System set-up
Setting up the 3D Cell Explorer is the first step for using it, you can find all the documents and notes necessary for the system installation in this section.
Important information
We highly recommend to
- complete a system full inspection before the installation at customer site;
- install the 3D Cell Explorer yourself at customer site in order to avoid any mishandling of the microscope and damages.
Pre-instrument installation
Before the installation of the 3D Cell Explorer at the customer site, please download and install the corresponding software on the computer to avoid errors or long downloading time caused by the low speed internet connection. Please note that during the installation of the 3D Cell Explorer, internet connection is still required. STEVE needs to download necessary documents from Nanolive’s cloud to be able to control a specific unit of the 3D Cell Explorer (recognized by the serial number).
If you know in advance that there will be no internet connection at the customer site, please contact support@nanolive.ch in advance with the serial number of the unit in concern.
If you are using the Express Delivery Service Option from Nanolive, please track your package with the tracking number provided by Nanolive to make sure to get in touch with the Express Delivery Service on time for the import.
Pre-requisites: for 3D Cell Explorer & 3D Cell Explorer-fluo, for CX-A & 3D Cell Explorer 96focus
STEVE software download & installation
EVE: please contact support@nanolive.ch with your CX-A/3D Cell Explorer 96focus serial number for further instructions.
Optional: Track your package with DHL
Instrument installation
Please read the installation procedures carefully beforehand to avoid mishandling of the 3D Cell Explorer. After the instrument installation, please always try do an inspection first. If there is any problem, please follow the troubleshooting procedures first and inform Nanolive Support with the necessary files indicated in the System Maintenance if the problem persists.
For CX-A, please keep the original packaging for potential transportation needs.
Installation procedures before unboxing: User Guides (3D Cell Explorer-fluo), User’s Manuals (3D Cell Explorer, 3D Cell Explorer-fluo, 3D Cell Explorer-96focus)
Videos: Learn how to set-up and install your 3D Cell Explorer & 3D Cell Explorer-fluo
Troubleshooting in case of issues during the STEVE installation
Standard Inspection Procedure (SIP): please contact Nanolive Service team
Optional: Accessories installation
If you acquired Nanolive accessories that were sold directly by Nanolive , follow the installation instructions below.
Installation Instructions Top Stage Incubator K-frame TH: Instruction Manual
Installation instructions Top Stage Incubator MINI Manual:
- Quick Start: TSImini-Manual
- MINI Manual Gas Full Manual
- Chamber H301 Mini
- Video: Learn how to set up the Nanolive Top Stage Incubator MINI
Installation Instructions Top Stage Incubator MINI Premixed:
- Quick Start: TSImini-Premixed
- Premixed Full Manual
- Chamber H301 Mini
- Video: Learn how to set up the Nanolive Top Stage Incubator MINI
Installation Instructions Top Stage Incubator MINI Objective heater
Video: TSI MINI Objective heater installation
Installation Instructions Hi-grade stage: Quick installation instructions
Traveling with your demo 3D Cell Explorer-fluo
As a distributor, you will travel a lot with your demo 3D Cell Explorer-fluo. We have listed some suggestions to follow below.
After a travel and/or a big temperature change (+/- 20C), the system must acclimate to room temperature and condition in order to provide the best image quality. Before starting the routine acquisition, please follow the mandatory warming up procedure: connect the microscope with the computer and start a 4D acquisition (empty field of view) at maximal speed for minimal 30 minutes.
Pelicase for your 3D Cell Explorer-fluo
Safe and Secure Handling of the 3D Cell Explorer: please contact Nanolive Service team
How to run an experiment
This section includes the necessary documentation that you might need during different steps while running an experiment with the 3D Cell Explorer: from the sample preparation to the acquisition.
Sample preparation guidelines
A well-prepared sample is a good start for successful imaging. Here you can find the general guidelines as well as the detailed procedures needed for the sample preparation.
Sample Preparation: Sample Preparation Manual for 3D Cell Explorer; Short Guide for field demo and for CX-A; Guide for CX-A
Video: Learn how to prepare your samples for the 3D Cell Explorer
Reference sample – 3D Cell Explorer-fluo
Image acquisition process
For first time users, here are some tips for making acquisitions with the 3D Cell Explorer.
Video: Learn tips and tricks for your 1st acquisition with the 3D Cell Explorer
Video: How to focus on your cells
For more tutorial videos, please check Supporting Materials
Demo Practices
Here are some tips and suggestions for making successful demonstrations with the 3D Cell Explorer.
Demo planning: seminar/webinar promotion, demo invitation, demo schedule
Organisation with customer: Demo requirement, Demo User Form template
DEMO Troubleshooting: quick check for the possible issues, please bring the troubleshooting results if you need Nanolive further support
After demo: results summary (please just request the access to download)
Optional: Image acquisition process with incubation
If you are using an incubation system with the 3D Cell Explorer, here are some best practices for the live cell imaging.
Nanolive incubation and imaging practices: TSI MINI, TSI K-frame TH
Software
This section includes the necessary information that you might need for the acquisition software (STEVE and EVE) as well as Nanolive Cell Analytics software (EVE Analytics and digital assays). To see more details about the software release, please check the release notes on: https://www.nanolive.com/software-release/.
Anything marketing related, please check the section Sales & Marketing Tools.
Acquisition Software
STEVE and EVE are the 3D Cell Explorer’s software counterpart. Here you can find procedures and tips on how to use the software.
Software tutorials – STEVE and EVE
Acquisition software installation: STEVE software download, EVE (please contact support@nanolive.ch for instructions)
EVE Analytics
EVE Analytics is the 3D Cell Explorer’s analysis software. Here you can find procedures and tips on how to use it for standard analysis. If you need sample data for analysis demo, please contact FAS@nanolive.ch.
EVE Analytics & Application module installation guide
Digital assays
Digital assays are the add-on analysis software for EVE Analytics. Here you can find procedures and tips on how to use them for different applications.
Live T Cell Assay
- Sample preparation guide
- Short demo video: please contact us to get download access from SharePoint
- User Guide
- Presentation: please contact us to get download access from SharePoint
Smart Lipid Droplet Assay
- User Guide
- Presentation: please contact us to get download access from SharePoint
LIVE Cell Death Assay
- User Guide
- Presentation: please contact us to get download access from SharePoint
System Maintenance
If you meet any problem while operating the 3D Cell Explorer and STEVE and you find difficulties in solving it by yourself, please send us the detailed description (i.e. phenomenon, testing conditions, sample information, etc.) of the issue you meet along with the following files of the corresponding acquisitions:
- log file(s)
- vol file(s)
- whitelight pictures
- dump file(s) in case of STEVE crash
Please submit your issue request on: https://www.nanolive.com/support/technical-support/, or contact us at support@nanolive.ch. Unless agreed in advance, the service team will be available between 9:00 – 17:00 CET/CEST (Monday-Friday, except public holidays).
How to get the log files/dump files/config files from STEVE: C:Users”your user name”AppDataRoamingNanolive or %appdata% > Roaming > Nanolive. Then you will find the folders for the log files/dump files/config files.
In some occasions, we might need to set up TeamViewer session. Please use ONLY Nanolive’s TeamViewer from the following link in such situations: https://get.teamviewer.com/nanolive. Any other version of TeamViewer is not compatible and will cause delay in the support.
Basic maintenance
Two fundamental procedures to keep your 3D Cell Explorer in its best shape.
Service Document: Cleaning Procedure for the optical elements
Service Document: Standard Inspection Procedure (SIP), please contact Nanolive Service team
Maintenance operations
Maintenance Operations are organized in different service levels, requiring appropriate operators’ qualification and a specific work environment to perform correctly the service and maintenance operations for the Nanolive 3D Cell Explorer.
There are three service level classifications as per the following: Level 1, Level 2 and Level 3.
- Level 1: The operations can be done remotely (software) or without removing the cover;
- Level 2: The operations need to have the cover removed. It requires notably to remove the seals (“warranty void if seal is broken”) and apply new ones after maintenance. It would mainly concern the electronics.
- Level 3: The operations need to access the clean optical channel. This should be done in a clean environment. It could be the case if one need to change a MEMS or the laser.
Should such maintenance operation be required, we will send you the corresponding documentation that mentions the specific classification, its details about the operators’ qualification and the consumable/tools needed for the operation and guide you remotely through the operations if necessary. If you are not able to reach the requirements for such maintenance operations, we will provide you a return for repair offer depending on the warranty situation.
Maintenance environment & conditions: For this type of operations, it is highly recommended to work in a common-sense clean environment. The operator must be qualified for this level of operation. The microscope should be disconnected, installed on a stable work-place with appropriate ESD protection bench ware.
Please note that opening the 3D Cell Explorer and removing covers without the written approval of Nanolive will void the product’s warranty.
GDM Training
Here you can find all the information provided during the 2020 GDM service training sessions.
- Service training: Maintenance
- Service training: Troubleshooting
- Troubleshooting in case of issues during the STEVE installation
If the problem you meet can not be solved after following the procedures, please contact us at support@nanolive.ch or +41 78 960 03 35.